Refunds and cancellation
albirint is not selling subscriptions yet. Accounts are not open and no payments are being taken. This policy sets out the terms that will apply when paid plans launch.
How billing works
Paid plans are subscriptions. You choose monthly or annual billing, and you are charged in advance for the period you select. Subscriptions renew automatically at the same price until you cancel. Prices are in US dollars and exclude any sales tax, VAT or equivalent that applies where you are; any such tax is shown at checkout.
We email a receipt for every payment. Payments are processed by Stripe — we never see or store your full card number.
Cancelling
You can cancel at any time from your account settings, or by emailing hello@albirint.com. There is no cancellation fee and no minimum term.
Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, and then your account moves to the Free plan. We do not pro-rate or refund the unused part of a period that is already running, except as described below.
Your notebooks and data are not deleted when you cancel. Free-plan limits apply from that point, so export anything you need if it exceeds them.
Refunds
New subscriptions — 14 days
If you are not satisfied, email us within 14 days of your first payment on a plan and we will refund it in full. You do not need to give a reason. This applies to your first payment on a given plan, not to every renewal.
Renewals
Renewal payments are not refundable as a matter of course, because you can cancel at any time before a renewal and we email a receipt each time. If a renewal caught you by surprise and you have not used the service in that period, contact us — we will look at it and generally refund it.
Service problems
If the service was substantially unavailable or not working as described for a meaningful part of a billing period, contact us and we will refund or credit that period in proportion to the disruption.
When we will not refund
- Periods in which you used a substantial share of the plan's usage allowance, other than under the 14-day term above.
- Accounts closed by us for a breach of the terms of service.
- Enterprise agreements, which are governed by their own signed terms.
Your statutory rights
If you are a consumer, this policy is in addition to your legal rights and does not replace them. Consumers in the UK and EU normally have a 14-day right to cancel a distance contract; where you ask us to start the service immediately, that right may be reduced in proportion to the service already provided. Nothing here limits rights that cannot lawfully be limited.
Price changes
We may change prices. Existing subscribers get at least 30 days' notice by email before a new price applies to their renewal, and can cancel before it takes effect.
How to request a refund
Email hello@albirint.com from the address on your account, with the date and amount of the payment. We aim to respond within two business days. Approved refunds go back to the original payment method, normally within 5–10 business days depending on your bank.
Contact
[[LEGAL_ENTITY]], [[REGISTERED_ADDRESS]] — hello@albirint.com.