Refund Policy

Decide the refund window and what qualifies, then write this document around that decision. It also has to satisfy whatever statutory right of withdrawal applies in the jurisdictions you sell into — that floor overrides anything more restrictive stated here.

1. Scope

Which purchases this covers, and that it sits under the Terms of Service.

2. Free plan

The Free plan costs nothing, so there is nothing to refund. You can try albirint on it for as long as you like — see plans and pricing.

3. Refund window

How long after a charge a refund can be requested, whether it applies to the first payment only or to renewals as well, and whether heavy usage during the period changes the answer.

4. How to request a refund

The channel, what to include, and how long a decision takes. Note that money is returned to the original payment method and how long the bank typically takes.

5. Cancelling and downgrading

That cancelling stops the next renewal rather than ending the current period, what happens to access and limits at the end of it, and where in the app to do it — the Billing section of Settings opens the payment provider's portal.

6. Failed payments

The retry schedule, when an account drops to Free, and whether data is affected.

7. Exceptions

Anything outside the standard window — a documented outage, a duplicate charge, an account closed for a breach of the Terms.

8. Contact

Refund requests and billing questions: hello@albirint.com.